Shipping Policy
Customers can avail themselves of nationwide and worldwide shipping options when ordering online. We process one shipping address per order. If you would like to ship to a different address, you may consider placing separate orders and making payments for them separately. The shipping date depends on your preferred delivery location and delivery type. Please note that for locations Outside Dhaka, you need to collect the delivery items from your nearest courier branch.
| Delivery Location | Order Time | Delivery Type | Cost | Delivery Date |
| Inside Dhaka | 00:00 – 23:59 hr | Regular | BDT. 70/-*, Free for orders above BDT 2000/- | Within 3-5 working days |
| Outside Dhaka | 00:00 – 23:59 hr | Regular | BDT. 100/- | Within 3-6 working days |
*Delivery inside Dhaka city is free if the order value is TK. 2000 or above.
** Urgent delivery is not available on Fridays and govt. Holidays.
****All deliveries are Closed Box, meaning products cannot be returned to the delivery personnel. In case of any anomaly, mismatch, or product issue, customers should record a video while opening the package and contact the Service Center.
How do I check the status of my order?
You can easily track your order using the Order History option after logging in to our website or call our Service Center hotline.
My items haven’t arrived yet. What can I do?
First, try to track your order using your order ID from the Order History page by logging in to the website or platform. Or you can call our Service Center hotline for this information.
What if I am not there to receive the order?
Someone on your behalf will receive the order. In this case, we would require verification (phone, SMS, order ID, etc.) & filling out the acknowledgment form to receive the order.
What can I do in case of delayed delivery?
Sometimes, the product delivery may get delayed due to unavoidable circumstances, and it might exceed the delivery schedule mentioned above. If you have any queries regarding the delivery, please reach us through our Service Center Hotline.
What if I receive wrong products or an incorrect quantity?
In case of receiving the wrong products or an incorrect quantity, please share an unboxing video of your received delivery package(s).
Upon verification, we will arrange for a replacement or adjust your order accordingly.
Contact us
Please contact us for any kind of assistance. We are available every day from 09:00 AM. to 06:00 AM.
Service Center Hotline: 01572923504
Service Center Email: zarevebd@gmail.com